COFFEE AND PERISHABLE ITEMS
Because coffee is a perishable product, it cannot be returned. If there was an error in your order, it was damaged in delivery, or you're just unhappy with it, please reach out to email@example.com, within 24 hours of receipt, & we'll do everything we can to make it right.
DAMAGES AND ISSUES
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, coffee, etc.), custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We are gourmet coffee makers based out of Southern California, located in the heart of Temecula, California. We started Lost Pirate Coffee to share a taste of freshly roasted craft coffee delivered straight to your door, and to help clean and rebuild the oceans and their seaside communities to support a sustainable world. We buy only the best, highest grade coffee, and roast our beans in a way that is both delicious and eco-friendly.
Our founder is a frontline healthcare worker who has spent a large part of his life around and in the ocean. He enjoys exploring any and all beach towns, and getting in the water to surf, free dive, and scuba dive. He is passionate about high quality craft coffee, giving back to the community, and supporting causes to help rebuild and clean our oceans.